Frequently asked questions (FAQ)

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Frequently asked questions (FAQ) - VERTEX Tool

Before all, if bots/tools are not working, check manually in game to see if darkorbit works, check all the time the website to see if new version and check always the STATUS from our website.

Q: How I start / run VERTEX Tool ?

A: Very simple, follow the steps from this link

Q: How I buy a license for VERTEX Tool ?

A: Very simple, follow the steps from this link

Q: How I move a license for VERTEX Tool ?

A: You have unlimited moves, just generate new Authentication key, and copy paste it on new computer. Works with one computer in same time, the other auth key will be invalid.

Q: What happens if I buy new license but the current one it`s not over ?

A: The time will be extended over your current license, just add your new license.

Q: I cannot activate license, give error: * Invalid license key ?

A: You mistype the license, make sure you copy paste without spaces and write correctly.

Q: What happens with the license time when tool is OFFLINE ?

A: All the time is added back to your license. We always compensate even more than you loose. You can check this in your Vertex account page under “Profile” link.

Q: Why the tool goes in state "OFFLINE" and show message in tool "The tool is currently offline and will stay so until an update arrives." ?

A: All the time when Darkorbit client version is updated, the tool is offline until we update the tool. This is mandatory and expect happens at least once / week (never more than 5 times / week). Check our website for updates, usually 4-6 hours until update complete, but sometimes can take also 24-120 hours (or more) depends on how much we need to investigate before release a new version for your safety.

Q: Why the tool "still running while the tool is OFFLINE" ?

A: If you dont stop your tool, or connect to map manually, the tool is fine to run, because he will use the old client version from darkorbit, which is fine and safe because same thing can happen if you play normally in browser.

Q: Is the tool "compatible with MAC OS" ?

A: No. You can try with virtual machine emulator Oracle VM VirtualBox (free), download the tool and see if you can open.

Q: Got a new question / problem ?

A: Contact us, this FAQ will be updated.